Epopus Call Center Services

Are customer service calls a costly distraction for you? Do your customer service reps take orders or do they sell furniture? Epopus customer service reps are furniture industry veterans who have been professionally trained to the highest standards. We can also train your in-house call center staff to be more efficient and effective, adding profit to your bottom line.

Epopus helps in these areas:

• Call Center Audit: We'll conduct an exhaustive analysis of your call center processes, staff skills and business focus to determine how you can turn customer contact into a competitive advantage.
• Overflow or Full-Time Outsourced Call Center Service: You need more than customer service reps answering the phone—you need experienced closers. We have those closers, and we know how to train and motivate them. We also have dedicated customer service experts who can reduce your order cancellations dramatically.
• Sales Training: Have your call center agents had professional furniture sales training? Our intensive training program for larger companies delivers dramatic improvements in closing rates and add-on sales.